Where is your showroom/warehouse located?

The L’Nique showroom/warehouse is located at 7685 Hub Parkway in Valley View, Ohio, a suburb of Cleveland. Conveniently centrally located, we are able to service Northeast Ohio including but not limited to the Cleveland, Akron, Canton, Youngstown and Sandusky area. If you are outside of those areas, no worries! Contact us to find out how we can help you with your linen needs. Planning to stop by to see our showroom? Please call us at 216.986.1600 to make an appointment!

 

Do I need an appointment to visit your showroom?

Yes, we prefer appointments to ensure we have the showroom available for you, as well as have a sales team member available to personally assist you with your event who will be able to provide you with a quote and swatches of your linen selections.

 

What are your office hours?

Our office hours are 9am to 5pm, Monday through Friday. If you have an order to pick up or drop off, you are welcome to come anytime during those hours. If you are planning an event, please call the office to schedule an appointment.

 

I have a linen emergency after hours! What do I do?!

If you have a linen emergency while the office is closed, please call our main line at 216.986.1600. Follow the prompts to leave a message on our emergency line. A staff member will contact you in approximately 15 minutes from the time you leave your message. Thank you for your understanding!

 

Can I make an appointment during the weekend or evenings?

We can arrange for showroom appointments to be made on select Saturdays and evenings. Please contact our office for more information or to make your appointment.

 

Can I order online?

We’re sorry, but online ordering via our website is not available. We prefer to hear your voice anyways! Contact us at 216.986.1600 to chat with one of our sales team members. Or, if you prefer to send a message online to request a quote or swatches, you can submit your inquiry via our Contact Form and we will be in touch with you to confirm your request.

 

What is your deposit policy?

We need a 30% deposit to confirm your order. Final count and remaining balance is appreciated 2 weeks prior to your event date.

 

Can I set up an account?

Yes! Our office manager, Bethany, would be happy to help you set up an account and provide you with the sales tools you need. First step would be completing our Credit Application and Tax Exempt forms which can be returned to Bethany via email at bethany@Lnique.com or via fax at 216.986.0982.

 

Which forms of payment do you accept?

We accept cash, checks and credit cards including Visa, MasterCard, Discover and American Express. (We are also partial to food, especially desserts. Especially cake. J )

 

Can I cancel my order?

We understand that things can happen that would cause you to cancel your order. Depending on the situation and/or timing of your cancelation, your order may be subject to a restocking fee.

 

What size tablecloth do I use on this size table?

Check out our table size diagram to figure out what size linen will fit your table.

How will I receive my rented items?

Tablecloths, overlays, runners, napkins, sashes, some chair covers and accessories will be bagged and labeled with your/your company’s name, your Event Description, the item and quantity. Chargers and some chair covers will arrive in one of our racks or red totes, also labeled with that same information.

 

What are your delivery costs?

Delivery costs vary depending on delivery/pick up locations. Please contact our sales team for our delivery costs to your location. Please note same-day, after-hours or emergency orders will incur an additional charge.

 

What are your delivery times?

The L’Nique delivery trucks depart our warehouse by 9am each week day, so you can anticipate the delivery of your order between 9am and 4pm, Monday through Friday.

 

The party’s over: what do I do with my items after I used them?

We send our signature L’Nique red bags with every order. At the end of your event, place all your rented items in the red bags (or if you rented chargers, in their racks/totes) and you’re done! If any linens are wet or overly soiled, please leave them out of the bag so they may dry and air out.

 

There’s a stain in my linen after I used it, oops! Do I need to wash the linens before I return them?

Accidents happen! Please know that we never expect our clients to clean items, no matter what stains/soiling occur upon rental. We treat and clean our own products here to ensure their care due to the quality of the fabrics that we purchase.

 

I ordered too much and didn’t use some of the linen. Do I have to pay for linens I didn’t use?

Yes. Since those items are out of our inventory and not available for others to rent for their events, you would still be held responsible for the full rental fee on those unused items.

 

Will I be charged for damaged or missing items? What do you consider to be a damaged item?

Unfortunately, yes – we hate to do it, but we will have to charge you for any missing or damaged items.

Items can come up missing after an event. If upon return we find an item is missing, you will receive a Missing Form and have the opportunity to find and return the item. If the item cannot be found, a replacement fee will be accessed along with the original rental charges.

We consider an item to be damaged if it is beyond repair or the ability to be launder. If a rented item is returned in an unrepairable condition, L’Nique would have to charge a replacement fee for that item. Very rarely do we need to pass along any replacement fees as our laundry team does their best to avoid this.

The most common damages that lead to a replacement charge are wax, tears to the fabric, burns and mold/mildew. Typical food and wine stains are not considered damages as our laundry team is usually able to remove them!

 

I own my own linen and need it to be cleaned. Do you offer laundry services?

Yes, we do! Read more at our Laundry page of our website or contact Angela via email for more information.

 

Do you make custom linens for purchase?

Yes! Our sewing team is capable of creating a wide array of items for you to buy and own. Learn more at our Custom Creations page of our website or contact Deidre via email.